Designing for the complex realities of work and life

5 years

Experience

Seattle, Washington

Location

Bali

Location

Enterprise and mission-driven work

Looking for

I'm drawn to products that help people navigate resources, support their wellbeing, and reduce the stress of everyday decisions; spaces like healthcare, finance, and education. I enjoy shaping how a product works, with a team that cares about getting it right.

Outside of work, I spend time in the great outdoors, playing RPGs, reading comics, and exploring digital media. What pulls me outside of design tends to show up in how I approach it: storytelling, structure, and how people find their way through things.

Work Experience

Feb 2025 — Present

Business System Analyst

T-Mobile

Managing enterprise initiatives across retail, care, and dealer channels, translating business changes into system requirements and coordinating cross-functional project delivery.

Feb 2025 — Present

Business System Analyst

T-Mobile

Managing enterprise initiatives across retail, care, and dealer channels, translating business changes into system requirements and coordinating cross-functional project delivery.

May 2024 — Feb 2025

Product Designer

T-Mobile

Led design of core experiences for an enterprise platform serving 150K+ users, including permissions management, navigation, and personalized micro-apps across a major platform consolidation.

May 2024 — Feb 2025

Product Designer

T-Mobile

Led design of core experiences for an enterprise platform serving 150K+ users, including permissions management, navigation, and personalized micro-apps across a major platform consolidation.

Mar 2023 — May 2024

Associate Product Designer

T-Mobile

Primary designer for enterprise intranet design, IA, and search optimization. Consolidated three platforms into a unified structure and reduced content by 68%

Mar 2023 — May 2024

Associate Product Designer

T-Mobile

Primary designer for enterprise intranet design, IA, and search optimization. Consolidated three platforms into a unified structure and reduced content by 68%

Sep 2021 — Mar 2023

Web Designer

University of Washington - IT

Designed and built the Supervisors Hub for UW-IT, conducting user research and restructuring IA to create a reliable self-service resource for internal hiring managers.

Sep 2021 — Mar 2023

Web Designer

University of Washington - IT

Designed and built the Supervisors Hub for UW-IT, conducting user research and restructuring IA to create a reliable self-service resource for internal hiring managers.

Skills

Product Design

End-to-end experience design from research through delivery

Information Architecture

Structuring information for clarity and scale. Experience with content strategy.

Design Systems

Building and working with component systems for scale, including CRM/CMS

User Research

Communication, data analytics, and synthesis that drive design work.

Product Strategy

Requirements, lifecycle management, and cross-functional delivery

Operations

Process design, project management, and stakeholder support.

Education

B.S. Informatics

University of Washington - Seattle

Human-Computer Interaction Track

Course work in HCI, Design, Product Management, Databases and Front End Development. Dean's List.

Advanced Figma Design

Figma Academy

Certificate

Mental models and practical examples to improve collaboration with developers. Covering design systems, workflows, prototyping and handoff.

Figma Academy

Certificate

Figma Academy

Certificate

Data Analyst

Data Camp

Certificate

Supplemental data analysis training covering SQL, Python, and analytical thinking for data-informed decision making.

Data Camp

Certificate

Data Camp

Certificate

© 2026 Samuel Lucia

© 2026 Samuel Lucia

© 2026 Samuel Lucia

© 2026 Samuel Lucia

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